Store owner replied:
Thanks for your review and feedback. Satisfaction is our goal and we are glad to hear this and couldn’t agree better.
The quality of the chain is excellent! It looks great and is solid. My customer service experience with Chain Authority was also great. We needed to do an exchange for a larger size & they made it easy for me to do so. My only point of feedback is that it would be nice if some kind of return label was included so I didn’t have to pay for the return, but other than that we had a great experience!
beautiful piece, very high quality, only extremely small insight is the clasp is a bit small and can make it a little difficult to take on and off, otherwise great chain.
The process was so smooth. Great pictures and descriptions on line. Easy to choose , pay and the next thing I knew, it had arrived! It is as described and the price was awesome!!
My first necklace came with a broken clasp but otherwise seemed to be high quality. Customer service promptly sent a replacement with a working clasp. Product and customer service are great
Ordered the silver they shipped the gold but gave me a return label instantly to send it back and shipped out the correct on within a week love the fit and finish!
I originally bought this necklace for my teen nephew 2 years ago, He absolutely loved it. He wore it 24/7 never took it off. After 2 years of wear and tear there was still no tarnish to the plating. One of the individual pieces broke i believe from rubbing on his dirtbike helmet and I emailed support about the lifetime warranty. They responded quickly and let me know they could replace the whole chain for the cost of shipping and sent me a return label to send the old broken one back. This is a beautiful chain it's perfect size. Amazing company. 10 out of 10 will be ordering more chains from them for others since they loved his so much. Wish they did womens pieces because I would buy every one.
I messed up my address, putting my apartment number twice. They still helped me out & didn't make me pay for shipping! Thought it would be a big deal, but they got me set